Community Volunteers Wales (CVW) regards the Welsh and English languages with equal importance and believes that all who make contact the organisation have the right to do so in Welsh or English, whichever is their chosen language. CVW are working towards complete translation services across all our platforms and promotional collateral.
Publicity and promotional material
Events organised by CVW will be advertised and promoted bilingually where possible.
Although CVW will endeavour to provide all printed materials bilingually, we will consider environmental impact and may make judgements on whether to provide material in whichever language is appropriate.
All vacancies will be advertised bilingually
Where CVW work in partnership with other organisations it will act in accordance with its own Welsh language policy and will encourage its partners to work bilingually.
Written correspondence
CVW welcomes written correspondence in Welsh or English and the response will be made in the language of the original correspondence. Where the correspondence is bilingual the reply will be made in the language choice of the member of staff.
Correspondence with individuals or specific groups may be bilingual or in the language CVW believes is preferred by the recipient.
Corresponding through the medium of Welsh will not lead to delay.
Verbal communication
Visitors or callers to the organisation will be greeted in the preferred language of the member of staff but enquiries in Welsh or English will be welcomed. Procedures are in place to ensure that calls received in Welsh are dealt with effectively in Welsh.
Staff will be encouraged to use Welsh and CVW will encourage and support staff who wish to improve their language skills.
Corporate identity
CVW is committed to upholding its bilingual public image and corporate identity. This includes its address, logo, visual identity and any other standard information used on stationery, emails, websites, publicity materials, etc.
Websites
CVW aim to have bilingual websites except where content has been provided by an outside agency.